Tracking your Moor Mask® Clear Skin Care System Order
**Please note: ALL PARCELS ARE SHIPPED WITH FULL INSURANCE AGAINST LOSS OR THEFT DURING TRANSIT. However, due to the volume of mail we send out we CANNOT track individual parcels for customers. Royal Mail will NOT investigate any OVERSEAS parcel delivery until 25 WORKING/BUSINESS DAYS (ie. not including weekends or UK public holidays) have elapsed since the parcel shipped.
Once payment is received your natural skin care order will ship within 48 hours or 2 business/working days at most (we usually ship within 24). We don't ship over weekends or UK bank/public holidays.
Your tracking number is inputted directly into the Google Checkout or PayPal system (depending on how you have chosen to pay) and they will email you with the tracking information as soon as your order ships.
Your tracking number is composed of 13 characters. For overseas parcels the first two letters are usually "RJ" and the last two are "GB". Once you have your tracking number the status of your parcel can be checked at anytime via: Royal Mail Track & Trace . Simply enter your 13 character number into the relevant box on the site and click on the "Track item" button. You can also retrieve your tracking number at anytime by clicking on your transaction with us once you are logged in to your Paypal or Google Checkout account.
In some instances Royal Mail will only track parcels up until they leave the UK. Upon the parcels arrival in your country you will need to check the parcel status with the website of YOUR national postal service using the same 13 character tracking number Paypal or Google Checkout provided you with - you can also access the tracking number directly from your Paypal or Google Checkout account once we have inputted it in the event that you need to retreive it.
Below are links to some popular national postal websites, where you can continue to track your parcel when it arrives in your country. If your country is NOT shown you will need to type the name of it into your preferred search engine and follow the links from there:
If you have waited 15 working days (within the UK ONLY) or 25 working days (all other countries) and your parcel has still not arrived then we will look into the matter for you provided you email us with the following information:
* Your 13 character tracking number - available from your Paypal or Google Checkout account (this is NOT your order number) - you need to click on the transaction with us once you are logged into your account and look for the tracking number. Overseas tracking numbers usually begin with the letters "RJ" and end in "GB".
* The date you placed your order
* Your payment method - i.e. Paypal or Google
* The COUNTRY the parcel was shipped to
Once we have received your email we will ask the Post Office to investigate and get back to you as soon as possible.
Insurance & Missing Parcels
Unfortunately, on rare occasions parcels do go astray. However, if you order via this website you are completely covered as FULL INSURANCE is included as standard completely free of charge - regardless of your country of residence.
However, Royal Mail will NOT investigate any missing UK deliveries until 15 working/business days have elapsed from the time of posting. In the case of overseas parcels, due to recent heightened security at many international airports, they will NOT investigate until 25 working/business days have elapsed from the time of posting. These timeframes for investigation are completely outside of our control. If you have STILL not received your order within these timeframes, then please contact us and we will make a claim on our insurance and issue you with a replacement item. Included insurance allows for the despatch of replacement goods, but NOT a refund. By placing an order with us, you consent to this under our Terms & Conditions.
Please do NOT contact us regarding any delayed item until after this time period as we will be unable to resolve the situation until then.
The body of our clear skin care atomiser is totally composed of lightweight recyclable...
